Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves

Paperback: $48.00
ISBN-13: 9789715507622
Published: October 2016

Additional Information

292 pages
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  • About the Book
  • “This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers … It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives.” – Maria Cynthia Rose Banzon-Bautista

  • About the Author(s)
    • Alinaya Fabros, Author