Customer Service

Thank you for visiting UH Press’s website. We have added new search features and a site map to provide you with easier access to information about our books, journals, and sales and distribution services. You may also read our Frequently Asked Questions page to find the answer to your question online.

However, if you’re unable to find what you’re looking for on our site, or if you need assistance with your order, please call us toll-free at 1-888-UH-PRESS (North America only) or click here to Contact Us. We will ask for your full name, email, phone number, and a brief description of the nature of your inquiry.

For order inquiries, please have your product number, payment method, order number, and/or receipt ready.

BUSINESS HOURS and information

8 am – 4:30pm Monday-Friday (Hawai’i Standard Time)
Closed Saturdays, Sundays, and Hawai’i State Holidays
Mailing Address: 2840 Kolowalu Street | Honolulu, HI 96822 USA
Phone: 1-808-956-8255 | Fax: 1-800-650-7811
E-mail: uhpbooks@hawaii.edu

ONLINE ORDERS

UH Press utilizes the United States Postal Service (USPS) for sending customers orders within a timely fashion. Please allow 3 business days to process your order. Estimate shipping times and costs vary. Please use the shopping cart to calculate shipping costs.

Online orders must be prepaid with VISA, Mastercard, or Discover. We’re sorry, but the University of Hawai‘i does not accept American Express.

Customers ordering items to be sent to University of Hawai’i offices or dormitories may inquire about cheaper delivery options via Campus Mail. Contact us prior to placing your order.

If you need to cancel or change your order, please contact us within 24 hours. A small processing fee may apply.

Click here to view our Press Policies.

Click here for more information about our Journals Subscriptions.

MAIL ORDERS

Please click here to complete a Mail Order Form. Mail orders must include payment by money order or check. We do not accept cash payments.

FOR BOOKSELLERS

Please visit our Sales and Distribution page for general information about our distribution program.

Please also review our Bookseller Returns Policy (updated July 1, 2017)

FOR UH PRESS VENDORS

Purchase Orders

Purchase orders are processed by Customer Service. Please allow 30 days from receipt of your invoice for payment. Checks are mailed to the address on your invoice. If you are missing a payment, have an edit to your invoice, or have changed addresses, please direct your email to Customer Service. Click here to Contact Us.*

Invoices for book production services should be addressed to the care of the Editorial, Design, and Production office; invoices for journals production services should be addressed to the care of the Journals Department.

Prospective Clients

Queries for new business should be accompanied by a digital portfolio and addressed to the Production Manager. Click here to Contact Us.*

View our Employment Opportunities page for more details.

Hawai‘i Compliance

All new University of Hawai‘i vendors approved for services costing $2,500 or more must receive a Certificate of Compliance from the State of Hawai‘i.

Click here to learn more about Hawai‘i Compliance.

*All journals business inquiries may be addressed to the Journals Manager.

FOR UH PRESS AUTHORS

Please see our Author Guidelines page for book proposals and general information about what we publish.

Royalty Checks

Royalty Checks are processed by Customer Service. Please allow 4-8 weeks for us to process your check from the time your royalty statement is received. Checks are mailed to the address on your most recent contract. If you are missing a check or have changed addresses, please direct your email to Customer Service. Click here to Contact Us.

Author Discounts

Please refer to the language on your UH Press contract for more details. If you need assistance setting up your author profile on our website, please address your email to Customer Service. Click here to Contact Us. Please withhold your order until you’ve received confirmation from us that your account is activated.

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Privacy Overview

University of Hawaiʻi Press Privacy Policy

WHAT INFORMATION DO WE COLLECT?

University of Hawaiʻi Press collects the information that you provide when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing 0address, phone number or credit card information. You may, however, visit our site anonymously.
Website log files collect information on all requests for pages and files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognized by our web servers. This information is used to ensure our website is operating properly, to uncover or investigate any errors, and is deleted within 72 hours.
University of Hawaiʻi Press will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorized access to systems is being attempted. In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorized access to computer systems or resources operating as part of our web services.
As a condition of use of this site, all users must give permission for University of Hawaiʻi Press to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorized access.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. Order information will be retained for six months to allow us to research if there is a problem with an order. If you wish to receive a copy of this data or request its deletion prior to six months contact Cindy Yen at cyen@hawaii.edu.

To administer a contest, promotion, survey or other site feature

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested. Your information will only be kept until the survey, contest, or other feature ends. If you wish to receive a copy of this data or request its deletion prior completion, contact uhpbooks@hawaii.edu.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: We keep your email information on file if you opt into our email newsletter. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To send catalogs and other marketing material

The physical address you provide by filling out our contact form and requesting a catalog or joining our physical mailing list may be used to send you information and updates on the Press. We keep your address information on file if you opt into receiving our catalogs. You may opt out of this at any time by contacting uhpbooks@hawaii.edu.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Some services on this website require us to collect personal information from you. To comply with Data Protection Regulations, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.
You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of University of Hawaiʻi Press.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you click to allow cookies to be set) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart. You can see a full list of the cookies we set on our cookie policy page. These cookies are only set once you’ve opted in through our cookie consent widget.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties other than to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your personally identifiable information to those persons to whom disclosure is required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our web site privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date.
This policy is effective as of May 25th, 2018.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.
University of Hawaiʻi Press
2840 Kolowalu Street
Honolulu, HI 96822
USA
uhpbooks@hawaii.edu
Ph (808) 956-8255, Toll-free: 1-(888)-UH-PRESS
Fax (800) 650-7811